Cache Valley Transit District  

Accessibility / Call-A-Ride

All of the Cache Valley Transit District‘s (CVTD) fixed route vehicles are considered low floor vehicles, which mean the floor is lower than other style buses and as such does not have steps when boarding or de-boarding the bus. They also have the ability to be kneeled and/or a ramp deployed at the passenger‘s request. This feature can reduce and/or eliminate gaps from the boarding location to the bus, as well as allow passengers with mobility devices to board the bus. In addition, each fixed route vehicle is equipped with at least 2 wheelchair securement locations.

The Cache Valley Transit District (CVTD) also provides paratransit bus service through Call-A-Ride. Call-A-Ride paratransit service is for persons with disabilities who have been certified as functionally unable to use CVTD‘s fixed route buses. Call-A-Ride is an origin to destination service and is provided on an advanced reservation basis.

ELIGIBILITY

In order to be eligible to use Call-A-Ride paratransit service, a person‘s disability must prevent them from using the existing accessible fixed route bus service provided by CVTD.

In accordance with the “Americans With Disabilities Act of 1990” (ADA) and its regulations, Section 37.123(e), there are three specific circumstances under which a person would be considered ADA eligible for paratransit service:

1. The individual is unable, as a result of a physical, visual or mental impairment, and without the assistance of another individual (other than the driver of the bus) to board, ride or disembark from any vehicle in the fixed route system which is accessible to individuals with disabilities.
2. The individual with a disability could utilize an accessible vehicle but such a vehicle does not operate on the route he/she wishes to travel. Not applicable to CVTD, since CVTD is 100% accessible.
3. The individual with a disability has a specific impairment related condition which prevents travel to a boarding location or from a disembarking location on the fixed route system.

Please note this does not include persons who find it uncomfortable or inconvenient to get to and from bus stops or ride the fixed route bus.

CERTIFICATION

In order to determine a person‘s eligibility to use Call-A-Ride, they must complete an application and return it to the following address or fax the application to 435-753-0993:

   Cache Valley Transit District
   ADA Paratransit Specialist
   150 East 500 North
   Logan, UT 84321

Applications are available for print at the bottom of this page, picked up at the Intermodal Transit Center or our Admin Offices, or one can be mailed or faxed by contacting the ADA Paratransit Specialist. (see below for contact information.)

In order to provide an accurate determination please ensure that all questions are answered completely. Failure to answer all questions will delay and/or prevent the application from being processed. For verification, CVTD will contact the professionals listed on the application.

Once a completed application is received it can take up to 3 weeks for a determination to be made. Once a determination has been made, the applicant will be notified in writing of that determination and any conditions that may have been placed on their eligibility.

In order to help expedite the process it is recommended that the applicant contact the professionals listed on the application to inform them CVTD will contact them for verification of the applicant‘s disability. All information obtained through this process will be kept in strict confidence.

If a person is determined ineligible or, once eligible, their riding privileges have been suspended; they can file an appeal in writing to the above address within 60 days.

Service Area/Hours

Call-A-Ride is designed to be “comparable to” (or similar to) CVTD‘s fixed route bus service and can be scheduled for any trip purpose. For this reason, the Americans with Disabilities Act (ADA) Paratransit Call-A-Ride service is only required to transport riders to and from locations which are within three-quarters (3/4) of a mile of CVTD‘s existing fixed route bus services and during the same days and hours. Points of origin and destination beyond three-quarters (3/4) of a mile of the fixed-route bus service are not required for ADA Paratransit service and trips may not be provided.

Call-A-Ride service is offered Monday through Saturday. Call-A-Ride does not operate on Sundays and Holidays when CVTD‘s fixed route service is not operating. For Logan, North Logan, and River Heights weekday service hours are from 6:00 am – 8:30 pm, and Saturday service hours are from 10:15 am – 6:30 pm. For Hyrum, Nibley, Millville, Providence, Hyde Park, Smithfield, and Richmond weekday service hours are from 6:00 am – 7:00 pm, and Saturday service hours are from 10:15 am – 6:30 pm.

Additional Information

For additional information regarding the Call-A-Ride, please see the Rider‘s guide below or contact CVTD‘s ADA Paratransit Specialist at (435) 792-3122.

Forms

Call-A-Ride Application (150 KB)
Call-A-Ride Riders Guide (2 MB)