Accessibility | Cache Valley Transit
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CVTD Accessibility

All of the Cache Valley Transit District‘s (CVTD) fixed route vehicles are considered low floor vehicles, which mean the floor is lower than other style buses and as such does not have steps when boarding or de-boarding the bus. They also have the ability to be kneeled and/or a ramp deployed at the passenger‘s request. This feature can reduce and/or eliminate gaps from the boarding location to the bus, as well as allow passengers with mobility devices to board the bus. In addition, each fixed route vehicle is equipped with at least 2 wheelchair securement locations.

The Cache Valley Transit District (CVTD) also provides paratransit bus service through Call-A-Ride. Call-A-Ride paratransit service is for persons with disabilities who have been certified as functionally unable to use CVTD‘s fixed route buses. Call-A-Ride is an origin to destination service and is provided on an advanced reservation basis.

Accessibility Eligibility


In order to be eligible to use Call-A-Ride paratransit service, a person‘s disability must prevent them from using the existing accessible fixed route bus service. Types of disabilities that could affect a person’s functional ability in such a manner as to create eligibility for ADA Paratransit:

  1. Physical Disabilities
  2. Cognitive Disabilities

Eligibility is based on whether or not a person is functionally able, without the help of anyone else, to:

  • Get to and from the bus
  • Get on and off an accessible bus. (Not applicable to CVTD, because CVTD buses are 100% accessible.)
  • Understand which bus to get on and when to get off the bus.

A few things to consider about paratransit eligibility:

  • Having a disability alone does not create eligibility
    • It must be determined that the disability does, in fact, prevent the passenger from using fixed route services.
  • Eligibility is a transportation determination and not a medical decision
    • CVTD will attempt to obtain information from any professionals listed on an application. This information is used to determine the applicant’s functional ability. Diagnoses information given by the professionals may influence the eligibility decision but will not be the only determining factor.
  • Eligibility is not based on the perceived or real inconvenience of using public transportation
  • Eligibility is not based on inexperience using the fixed route service
    • CVTD offers Travel Training. For more information contact the ADA Paratransit Coordinator (435) 792-3122
  • Eligibility is not based on a desire not to use fixed route services.
Accessibility Certification


Paratransit service provided by Call-A-Ride is an origin to destination service and is provided on an advanced reservation basis. In order to determine your eligibility to use Call-A-Ride, you must complete an application and return it to:

Cache Valley Transit District
ADA Paratransit Coordinator
754 West 600 North
Logan, UT 84321
Fax: (435) 713-6991

In order to provide an accurate determination please ensure that all questions are answered completely. Failure to completely answer all questions will delay and/or prevent the application from being processed.

For verification CVTD will need to contact at least one licensed professional (not a relative or friend) that sees you on a professional basis, in regard to your disability. In order to expedite the application process we recommend that you contact the professional(s) you list on your application and inform them that we may be contacting them requesting information relating to your disability.

Once a completed application is received it can take up to 3 weeks for a determination to be made. Once a determination has been made, you will be notified in writing of that determination and any conditions that may have been placed on your eligibility.

Persons determined to be eligible to use Call-A-Ride will receive a certification card and Rider’s Guide in the mail. Persons determined to be eligible will be required to apply for recertification every three (3) years. Persons determined not to be eligible to use Call-A-Ride have the ability to appeal this finding within 60 days after they are notified of the determination by writing to the ADA Paratransit Coordinator at the above address.

If you have any questions about the application or the review process, please contact Cache Valley Transit District’s ADA Paratransit Coordinator at (435) 792-3122.

Service Area/Hours

Call-A-Ride is designed to be “comparable to” (or similar to) CVTD‘s fixed route bus service and can be scheduled for any trip purpose. For this reason, the Americans with Disabilities Act (ADA) Paratransit Call-A-Ride service is only required to transport riders to and from locations which are within three-quarters (3/4) of a mile of CVTD‘s existing fixed route bus services and during the same days and hours. Points of origin and destination beyond three-quarters (3/4) of a mile of the fixed-route bus service are not required for ADA Paratransit service and trips may not be provided.

Call-A-Ride service is offered Monday through Saturday. Call-A-Ride does not operate on Sundays and Holidays when CVTD‘s fixed route service is not operating.

Additional Information

For additional information regarding the Call-A-Ride, please see the Rider‘s Guide or contact CVTD‘s ADA Paratransit Coordinator at (435) 792-3122.